1. Acceptance of Terms
By accessing or using Chat Whisperer's services, website, and platform (collectively, the "Service"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, you may not use the Service.
2. Description of Service
Chat Whisperer provides AI-powered chatbot, assistant, and voice agent solutions for businesses. Our Service includes the creation, deployment, management, and analytics of conversational AI agents across various platforms and channels.
3. Account Registration
To use certain features of the Service, you must register for an account. You agree to provide accurate, current, and complete information during registration and to keep your account information updated. You are responsible for safeguarding your account credentials and for all activities that occur under your account.
4. Payment Terms
Paid plans are billed in advance on a monthly or annual basis. All fees are non-refundable except as expressly stated in these Terms. A valid payment method, including credit card, is required for paying accounts. Free trial periods, if offered, will automatically convert to a paid subscription at the end of the trial period unless cancelled.
5. Acceptable Use
You agree not to use the Service to:
- Violate any applicable laws or regulations
- Infringe upon the intellectual property rights of others
- Transmit harmful, threatening, abusive, or otherwise objectionable content
- Attempt to gain unauthorized access to the Service or its related systems
- Use the Service for spam, phishing, or other deceptive practices
- Interfere with or disrupt the integrity or performance of the Service
6. Intellectual Property
The Service and its original content, features, and functionality are owned by Chat Whisperer and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws. Your content remains yours — you retain all rights to data you upload to the platform.
7. Data and Privacy
Your use of the Service is also governed by our Privacy Policy. By using the Service, you consent to the collection and use of information as described in our Privacy Policy. We implement industry-standard security measures to protect your data.
8. Service Availability
We strive to maintain 99.9% uptime for our Service. However, we do not guarantee that the Service will be available at all times. We may perform scheduled maintenance that could temporarily affect availability, and we will provide reasonable notice when possible.
9. Limitation of Liability
To the maximum extent permitted by law, Chat Whisperer shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or goodwill, arising out of or related to your use of the Service.
10. Termination
We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including breach of these Terms. Upon termination, your right to use the Service will immediately cease. You may export your data within 30 days of termination.
11. Changes to Terms
We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on our website and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the revised Terms.
12. Governing Law
These Terms shall be governed by and construed in accordance with applicable laws, without regard to conflict of law provisions. Any disputes arising from these Terms or the Service shall be resolved through binding arbitration.
13. Contact Us
If you have any questions about these Terms, please contact us at support@chatwhisperer.ai.