1. Introduction
Chat Whisperer ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, platform, and services (collectively, the "Service").
2. Information We Collect
Personal Information
We may collect the following personal information:
- Name, email address, and contact details when you register for an account
- Billing information, including credit card details, processed through secure third-party payment processors
- Company name, job title, and business information
- Communications you send to us, including support requests
Usage Data
We automatically collect certain information when you use the Service:
- IP address, browser type, and operating system
- Pages visited, time spent on pages, and navigation paths
- Chatbot interaction data and conversation logs
- Device information and unique device identifiers
Chatbot Data
When you deploy chatbots using our Service, we process conversation data between your chatbot and your end users. This data is stored securely and used solely to provide and improve the Service.
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the Service
- Process transactions and send related information
- Send you technical notices, updates, and support messages
- Respond to your comments, questions, and customer service requests
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent fraudulent transactions and abuse
- Personalize and improve your experience
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: With third-party vendors who perform services on our behalf (payment processing, hosting, analytics)
- Legal Requirements: When required by law, regulation, or legal process
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Consent: With your explicit consent for any other purpose
5. Data Security
We implement industry-standard security measures to protect your data, including encryption in transit (TLS/SSL) and at rest, regular security audits, access controls, and secure data centres. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you the Service. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data at any time.
7. Your Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a structured, machine-readable format
- Objection: Object to the processing of your personal information
- Restriction: Request restriction of processing in certain circumstances
8. Cookies and Tracking
We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some parts of the Service may not function properly without cookies.
9. Third-Party Services
Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party services you access.
10. Children's Privacy
Our Service is not directed to children under the age of 16. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will take steps to delete that information.
11. International Data Transfers
Your information may be transferred to and maintained on servers located outside of your jurisdiction. We ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically.
13. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at privacy@chatwhisperer.ai.