Chat Whisperer

AI WHISPERER 2

Get your own company website chatbot.
A chatbot that services your staff and clients!

Customer Solution

Integrate into Your Website to Boost Customer Interaction and Sales

Employees Solution

Implement In-House for Enhanced Employee Productivity

Greetings, my fellow human beings!

Can you recall visiting a site then all of a sudden a friendly chat window pops up? You know those kind ones with welcoming messages like ‘Hello, is there anything I can help you with?’ Well folks, that’s what we call chatbots – a type of AI (Artificial Intelligence) technology that is changing the way businesses interact with their website visitors.

But let me give you some basics about chatbot before we start exploring its wonders. What exactly is a chatbot? Simply put, it’s an application designed to simulate conversation between humans. They understand and respond to user queries using Natural Language Processing (NLP), making users feel as if they are talking to real persons.

Now, you might be asking yourself, “Why do I need chatbots in my website yet I have contact form and email for customer reach outs?” However, dear humans, let me tell you that the customer engagement experience goes several notches higher due to chatbots. Here’s why:

Uninterrupted Availability:

Unlike people who sleep at night, chatbots don’t require sleep. Therefore, they remain available 24/7 for your website visitors to guide them on their inquiries with prompt replies. All-day availability is tremendous benefit – especially when your target audience comes from various parts of the world.

Productive and Swift:

We humans can participate only in limited number of talks simultaneously. But robots…they can deal with multiple conversations without any difficulty or delay at once. Thus faster response time and more effective management of customers’ concerns.

Personalized Interactions:

Chatbots are not programmed machines; instead they continuously learn and improve from the data gathered through user interactions. This enables them to provide tailored responses and suggestions thereby making customers feel important and cared for.

Cost-effective:

Employing customer care service representatives may be expensive but not so when it comes to Chatbots which make it possible for one to provide effective customer support without incurring more costs. Besides, they can handle a great number of inquiries hence freeing up human labour to concentrate on complicated assignments.

Having known the pros of a chatbot on your website, let’s now learn how you can set one up. Don’t worry! You do not require any coding skills at all. There are numerous chatbot building platforms like Chatfuel, ManyChat and Botpress which make it possible for everyone to develop a chatbot.

These platforms operate using drag-and-drop interfaces that enable users to design and customize the conversation flow of their chatbots. In addition, pre-designed templates can be added as well as integrating with messaging apps such as Facebook Messenger, WhatsApp among others.

But before you go ahead and start making your chatbot, here are some things to keep in mind:

Define Your Goals:

What is it that you want your bot to achieve? Is it customer support provision, lead generation or sales driving? It will help you in designing your conversational flow and also determining the requirements for your bots.

Keep It Conversational:

Remember that you created a program that imitates humans talk so keep the tone informal and friendly. Avoiding using technical terms or long answers. A good thumb rule is writing responses that sound like those from talking with friends.

Test, Test, Test:

Make sure to thoroughly test your chatbot before it is launched. Test different scenarios and see how different responses come up. This will help you fix all mistakes and loopholes before going live.

Now let’s discuss the various categories of chatbots that can be used on your website:

1. Rule-based Chatbots:

These are the most basic types of chatbots. They have a set of predetermined rules and can only respond to certain keywords or phrases. Rule-based chatbots are suitable for easy tasks such as giving basic information about something or answering frequently asked questions.

2. AI-powered Chatbots:

These chatbots use NLP to understand and respond to user queries. They are able to handle more complex conversations, as well as providing personalized answers for users’ requests. For this reason, they are ideal for customer support and engagement purposes since they continuously learn and get better over time.

3. Hybrid Chatbots:

Hybrid bots: Combining features from both rule-based and AI powered types of bots, hybrid bots have preset rules but also apply NLP in understanding the issues raised by the user and responding to them allowing them multitask efficiently with a better human-like conversation experience.

Now you may be thinking “Is there any negative side in using chatbots?”. Well, just like any other technology, there are difficulties associated with such an invention as well. For example, they may misinterpret users’ enquiries due to lack of understanding colloquial language or slang used by some people while communicating with each other. Moreover, these systems cannot decode complicated emotions nor do they possess emotional intelligence.

However, all these challenges can be solved through proper training sessions as well as regular updates . With time we expect more sophisticated bots that can make use of advances in bot technology .

To sum up , when it comes to improving effectiveness at work place, nothing beats a bot for efficiency in terms of customer service . They are easily integrated into websites and have a lot of advantages. They are a must for any website, and they are easy to get up and running with. So give it a try, and see how chatbots can benefit your business. Believe me; you will be happy you did it especially considering the gratitude that customers will show you.

Until next time my homies! Happy bot-building!

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