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Presently, chatbots are no longer just an option but a must have for any website. For one reason, it offers clients an easier and more efficient way to interact with your business. Secondly, it adds some sense of modernity and innovation to your website. But how do you create a website chatbot? Have no worries because we have you covered. This article will take you through the process of creating chatbot for your website from planning and designing to implementation and testing.

Step 1: Clearly Define the Purpose of Your Chatbot

The first step in building a chatbot is clearly defining its purpose which answers, what do I want my chatbot to do? Are you interested in having it assist clients with questions regarding their products or services or is there anything else that concerns our customers that can be addressed by this tool? Understanding why you created the bot shall determine its features as well as lead you into making a user-friendly bot.

Step 2: Select a Platform

Several platforms for chatbots exist with different features set as well as pricing plans. Some popular ones include Chatfuel, Dialogflow, ManyChat among others. Research about them then select the most appropriate platform depending on your needs and budget constraints. Most platforms have free trial periods where you may enjoy different features before settling on whichever works best for you.

Step 3: Plan Out Your Chatbot Conversation Design

It is important to have a conversation flow plan while developing your chatbot so that it does not get messy along the way. Not only will this save time and effort later on but also ensure consistency and smoothness of experience by users who interact with the bot. Start by identifying questions that customers tend to ask quite often and then map out possible directions in which conversations could go towards solving those problems .You may also use flowchart tools when sketching out your bots conversation design.

Step 4: Develop Your Bot

Now it’s time to put your plan into practice and start creating your chatbot. A majority of the platforms provide a user-friendly interface that allows you to build your own chatbot without any knowledge of coding. However, if you have coding skills, the platform’s API can be used for customization purposes. Ensure that you stick to the platform’s guidelines and best practices so that your chatbot functions well.

Step 5: Give it Some Character

People are not interested in talking with a monotonous robot-like ChatBot, giving them some personality will make their conversations more interactive and lively. In this respect, one can give his or her bot a human name, use conversational language or even include emojis and GIFs in its responses. Moreover, your conversation may be personalized using either the customers’ names or specific details about them from interacting with previous businesses on their websites.

Step 6: Test Your Bot

Before launching it onto your website, it is important to test it. This helps identify any errors as well as bugs so that they are corrected before going live. Test out your chatbot by engaging in different types of conversations and scenarios. Additionally, you may request for help from friends and colleagues who could try it out then share what they think with you later on. You must not shy away from making changes until such a point when this bot becomes smooth running while a customer feels satisfied with the whole exercise.

Step 7: Merge Your Web Site with Chatbot

The next step is to integrate your website with the chatbot. These platforms usually offer plugins or widgets, which can be used for adding a chatbot on the website easily.Choosing an open and easy-to-reach spot like bottom corner of your website or pop-up window would be great for placing the chatbot.You can as well modify its appearance to correspond to your web page design.

Step 8: Observe and Advance Your Chatbot

However, building a chatbot is not a one-off exercise but an ongoing process that requires constant monitoring and improvement. Keep track of conversations that take place between users and your chatbot, then analyze such data to identify patterns or areas where it could improve. The platform may provide analytics tools that you can use to monitor how your chat bot is performing. Ensure regular updates and adjustments are made so that it remains an excellent user experience provider.

In summary, developing a chat bot for your site might feel like quite a challenge, however with good planning and the right tools it is relatively easy. Therefore, note- assign purpose to your chat bot; pick an appropriate platform; plan out and design conversation flows; incorporate personality plus personalization; test drive then refine; integrate with the website; monitor as well as advance.Redesigning it though while giving due consideration to its usability will create better customer experiences making our site more attractive than any other one

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